We're Not Alone in This Fight

📄 Comcast’s FCC Response Letter (Aug 6, 2025)

This is Comcast’s official written response to an FCC complaint. At first glance, it looks formal. But read closely — every paragraph either dodges the issue, blames the customer, or flat-out contradicts itself.

🔍 Section-by-Section Breakdown

“On July 21, 2025, I communicated with Marshall Short, regarding service-related concerns… assistance in addressing these concerns.” +

👉 Sounds responsive, but this is boilerplate. No mention of the actual fault (documented packet loss at Comcast’s Seattle backbone). They frame it as a one-off “concern” instead of a systemic failure.

“On August 1, 2025, the Comcast Technical Operations team confirmed that the issue had been previously resolved, during a service visit conducted on July 16, 2025… caused by an outdated existing line at the residence.” +

👉 Gaslighting: Blames the customer’s coax cable, even though independent traces show the fault upstream in Comcast’s ibone backbone (Hop 6). A house cable can’t cause regional packet loss.

“Additionally, diagnostic reporting indicates that the signal is within specification, for proper operation.” +

👉 Cherry-picking: They cite “signal levels” as proof all is fine, ignoring packet loss, latency, and complete service dropouts. Meeting “within spec” numbers ≠ working internet.

“Regarding Marshall Short’s multiple technician visits; the installation of the service was completed on October 10, 2025.” +

🚨 Impossible: The letter is dated August 6, 2025 — yet they reference an “installation” finished on October 10, 2025 (two months in the future). Proof this is a copy-paste template, not a real investigation.

“Our records do not support that multiple service repair visits have taken place.” +

👉 Denial: Ignores the customer’s documented service calls and outages. Another example of Comcast dismissing evidence and minimizing systemic problems.

Evidence refuting this:

• 45% packet loss documented: PingPlotter
• Seattle iBone failures: Forum
• Reddit: 4 years of issues: Thread

Bottom line: This “official” FCC response is riddled with contradictions, blame-shifting, and even a future date. It shows how Comcast treats regulatory oversight as a paperwork exercise — not real accountability.

The Numbers (With Receipts)

* Citations link to original documents, excerpts, or official postings on the References page.

Your Neighbors Are Speaking Up

The quotes below are composite examples based on themes from local submissions, FCC/BBB complaint summaries, and the County’s public input process. Names are illustrative unless otherwise noted.

Public Records & Official Items

Documents that show oversight tools exist — and how other counties enforce them.

A Clear Pattern — And New Oversight Tools

Your Story Matters